
Originally Posted by
Phil Istine
I wonder if the manager realises how short sighted an upsell policy can be. They might sell more of the items at the checkout, but they could lose sales overall due to customers going elsewhere to avoid the upselling. It feels like something that has been imported from the USA. Anyway, I finally opened my mouth yesterday when I went back in there and they tried to upsell something to me that had high sugar content (I was recently diagnosed with type 2 diabetes and my first step, before meds, is to control it by diet). I asked the guy, in front of the manager, if he would like to buy some arsenic from me. I had a very blunt conversation with the manager too. No, I wasn't rude or sweary but said that I no longer found shopping there enjoyable due to the regular upselling. It's not really a UK thing, but has slowly crept in at some places.
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