If you know an in-home service professional, refer them to this.
If you ever have anyone work at your home, pray that they read this.
Ok, based on my intro in the last installment, you have showed-up to work sober, clean and a few minutes early. You're ready to grab the day by the cajones and OWN it.
If you have a direct supervisor, see if there is any relevant info you need to know. If you don't have a supervisor, check-in with your co-workers and see if anyone needs help. If you have neither, you're probably lonely and need a hug. Hug yourself.
If appropriate, call your customers and give them an approximate ETA. Be as precise as reasonably possible. Most companies give a rather large four hour arrival window. Others promise specific times. Regardless, it's up to you to make whatever adjustments needed to be on time. Excuses are like farts: They all stink.
Oh, and your customers may have questions before you arrive. It's much easier for both of you to answer those questions earlier, rather than later.
Check your vehicle and equipment. If you need a specific item from the shop, or to borrow from a co-worker, do it now. And for God's sake, if you borrow something, return it by the end of the day.
Know your vehicle. Conversely, if you have to use an unfamiliar vehicle, take the time to familiarize yourself with it now. Fumbling around in a customer's driveway does not inspire confidence.
Give yourself plenty of time. Drive friendly; most service vehicles have your company name on the side. You're a rolling billboard. Don't smoke in your vehicle, and don't throw stuff out the window (duh, but it needs to be said). Don't blast music, even if you think it's phat, dope and sick.
Your vehicle should not be emitting dark smoke from the tailpipe (no joke, stuck behind a delivery van doing that last week, ewwww). Note any odd noises. If you're hearing them, potential customers are noticing that to. You know what else they hear? They hear that you're sloppy and don't give a damn. Take care of it.
If you are going to be late, more than a minute or two, call your customer. You should have a hands-free phone. If not, pull over to call. Using a phone while driving is illegal in many places. It's dangerous. And it makes you look like a careless idiot.
Oh, and finish your coffee. It tastes lousy tepid, and you probably don't have the cubes to make iced coffee for later. Wasting coffee should be a crime. One thing's for sure, you are not throwing that coffee out of your window.
Watch where you park. We all know that, in many neighborhoods, trying to park a work vehicle is like trying on your old prom tuxedo. Yeah, it's a tight fit. Regardless, do your best to obey all parking laws. Do not block the neighbor's driveway. If your phone number is not on the side of your vehicle, the neighbor still can probably use that darned Internet to talk to your boss. Right after they give you an earful.
Don't run over flowers. Do not park on a customer's lawn. When you leave, you many not get stuck in a muddy bog, but you may dig a nice trench with your tyre. That is not the way to leave a lasting impression.
If you park in the customer's driveway, make sure you check with them ASAP that it's ok. Many people worry that service vehicles may leak fluids on their clean concrete. Also, they may need to get a car in or out of the garage. It's much easier to move your vehicle before you start working, than after. Also, asking shows that you care.
That's the impression we want.
Oh, and if you have equipment to unload, give yourself plenty of room. Don't door ding their Lexus. Don't put a generator next to their shrubs and run it (the exhaust will burn it). Even if your stuff is harmless, avoid setting it on the customer's lawn. As a man who takes pride in his lawn, I can tell you that is the Eighth Deadly Sin.
That's enough for now. Next installment, you will approach the customer's front, or service door. I hope you remembered to shower and shave.