It is in Season 1, Episode 6. Agent Ford asks Agent Tench "What difference does any of this make if we can't communicate it to the people who matter?"
* for context, the show is about two agents who are trying to pioneer and incorporate behavioral psychology into the justice system while realizing that there work has potentially widespread application in all of society. However, they are frustrated in their attempts by a rigid, entrenched bureaucracy. Revolutionary ideology shaking up conservative ideology.
This seemed to be the problem I had the most- how to communicate effectively. How to engage people with what you have to say. I don't have an answer for you- I imagine it would depend on what it is you are trying to communicate. But I think the problem- or at least my problem- might have been that I am a one-sided writer. I push my ideas, but don't really consider the audience I'm pushing them to.
Agent Ford is somewhat like me. He's young, passionate, and idealistic, but he lacks force and real-world experience. As he goes along trying to teach his new ideas, he meets resistance. His eagerness seems to make him try to push harder, but succeeds only in making his audience either more confused and/or angry in the attempt. Agent Tench, however, is an older, experienced man. He's critical and cynical. If Agent Ford is the young, passionate explorer climbing through the jungles, Agent Tench is his burly sidekick- hacking away all the impractical obstacles and educating Ford on the practical dangers that lie ahead. Agent Tench fulfills the role of the wise old man in this story guiding the young hero along his quest.
This also made me think back to a blog post I had on this site recently where a reader commented on my writing. It was short, curt criticism that I'm not sure was actually criticism, but it was constructive and helpful nonetheless. There's a problem in how I come off. I'm not connecting.
When things go wrong in my life, mentally, I picture myself back in an empty basement, sitting down, wondering wtf just happened and how to fix it. That's kinda how it feels now...again. Regroup...rethink...apply what you learned...try again.
It seems slow though...