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I'd try and aim to do both.
Start by giving them a call. As long as you make it sound like you're doing them a favour by asking what they want, then they will be more than happy to tell you, and will probably prove to be slightly more leniant about it all.
If you don't get an answer for whatever reason, then write your synopsis assuming that 17 pages IS too much (I certainly think you could do it in much less). I - personally - would aim for about 5 pages max, however that is for my style and my plot characteristics. If yours is a whole lot more complicated, then undoubtedly you'll need more.
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